Returns & Exchanges
At Fujifilm Printlife, we want you to love your custom home decor, which is why we offer a 30-day satisfaction guarantee on all personalized products. If your order arrives damaged or does not meet our quality standards, we will provide a replacement or full refund to ensure your home looks its best.
Initiate Your Request
Log into your account or use our guest portal to select the specific order and items you wish to return within 30 days of delivery.
Document the Issue
For quality concerns or shipping damage, please upload clear photos of the product and packaging to help our team expedite your resolution.
Package and Ship
Once approved, print your prepaid shipping label and securely package the items in their original boxes to prevent damage during transit.
Receive Refund or Replacement
After our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your new replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing